Who we are: PrimeHR Ltd, trading as PrimeHR. Website: primehr.uk. Contact: info@primehr.uk. ICO Registration Number: ZC104379. Company Registration Number: 16331145.
What information we collect
We collect information you provide directly to us when you:
- Complete the contact form on our website (name, email address, company name, message)
- Download our free HR templates (name, email address, company name, team size)
- Purchase an HR document pack (name, email address, payment information processed by our payment provider)
- Subscribe to receive notifications of new articles (email address only)
We do not collect sensitive personal data. We do not use cookies beyond those strictly necessary for the website to function. We do not use advertising or tracking cookies.
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Deliver the HR templates or document packs you have downloaded or purchased
- Send you notifications of new articles if you have subscribed to receive them
- Improve our website and services
We will only contact you for marketing purposes if you have given us explicit permission to do so. You can withdraw that permission at any time.
The legal basis for processing your data
Under UK GDPR, we process your personal data on the following bases:
- Contract: where processing is necessary to deliver a service you have requested or purchased
- Legitimate interests: where we have a legitimate business reason to process your data, such as responding to an enquiry
- Consent: where you have given explicit consent, such as subscribing to receive article notifications
How long we keep your data
We retain contact enquiry data for 12 months. We retain purchase records for 7 years in line with HMRC requirements. If you have subscribed to article notifications, we retain your email address until you unsubscribe.
Who we share your data with
We do not sell your personal data. We share data only with the third-party services that help us operate our website and business:
- Netlify — our website hosting provider, which processes form submissions on our behalf
- Stripe — our payment processor, which handles payment data for document pack purchases. We do not store card details ourselves.
All third-party providers are required to process your data in accordance with UK GDPR.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict the processing of your personal data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@primehr.uk. We will respond within 30 days.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact
For any questions about this policy or how we handle your data, contact us at info@primehr.uk.